We are Hiring for " #Associate – #TechnicalSupport (Social Media - Customer Service) " Location: #Onsite at #Tecnoparque / #Azcapotzalco / #Mexico candidates can share your Updated CV to Santhosh@lsarecruit.co.uk

Job Description (Social Media):

Pre-requisite:

• B2 and/or C1 level of English proficiency.

• Minimum 6 months of experience as a bilingual customer service agent.

• Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).

Job Responsibilities:

• Engage in Social Media interactions to address customer questions or concerns

• Resolving billing issues raised to ensure customer satisfaction and loyalty.

• Utilize cross-selling techniques to promote additional products or services.

• Provide exceptional customer service to address inquiries, concerns, and complaints effectively.

Benefits:

• Competitive salary package.

• Comprehensive training program.

• Opportunities for career advancement and professional development.

• Dynamic and supportive work environment.