We are Hiring for " #Associate – #TechnicalSupport ((Retention, Cross-selling, and Customer Service)) " Location: #Onsite at #Tecnoparque / #Azcapotzalcointerested / #Mexico candidates can share your Updated CV to Charan@lsarecruit.co.uk

Job Description (WLS Voice)

Pre-requisite:
• B2 and/or C1 level of English proficiency.
• Minimum 6 months of experience as a bilingual customer service agent.
• Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).

Job Responsibilities:
• Engage in retention efforts to ensure customer satisfaction and loyalty.
• Resolving billing issues raised to ensure customer satisfaction and loyalty.
• Utilize cross-selling techniques to promote additional products or services.
• Provide exceptional customer service to address inquiries, concerns, and complaints effectively.

Benefits:
• Competitive salary package.
• Comprehensive training program.
• Opportunities for career advancement and professional development.
• Dynamic and supportive work environment.